FREQUENTLY ASKED QUESTIONS
WAYS TO REACH OUT
Please feel free to reach out to us. Visit our Contact Us page to see the available options.
ARE HELIOUX PRODUCTS VEGAN AND CRUELTY-FREE?
All Helioux products are 100% vegan & cruelty free. We test on Helioux babes only.
WHERE CAN I FIND THE FULL INGREDIENT LIST FOR EACH PRODUCT?
A full list of ingredients for every product can be found on its product page.
CAN I PURCHASE HELIOUX PRODUCTS IN-STORE?
A selection of Helioux products can be purchased at stores. You can find the full list on ourWhere To Shop page.
HOW LONG WILL IT TAKE FOR SOMEONE TO REPLY TO MY ENQUIRY?
Our customer service team is based at our head office in Amsterdam, The Netherlands. We’re online Monday - Friday 09:00 am - 17:00. We will always endeavour to respond to your email within 24 business hours, but often with large amounts of enquiries our response time can be anywhere from 24 - 48 hours. This does not include weekends or public holidays.
WHICH PAYMENT METHODS ARE ACCEPTED?
Helioux accepts payments via iDeal, Bancontact, Apple Pay, Google Pay, PayPal or credit card using Visa, Mastercard or Amex.
SELF TAN FAQ
WHAT SORT OF DHA IS IN THE HELIOUX SELF TAN PRODUCTS?
All our self tanning products are made with 100% natural DHA.
HOW MANY APPLICATIONS WILL I GET FROM ONE BOTTLE OF SELF TANNING MOUSSE?
Generally speaking, you will get approximately 6 - 8 full body applications per bottle of Self Tanning Mousse.
HOW DO I APPLY THE SELF TANNING MOUSSE?
We recommend applying the Self Tanning Mousse with our Velvet Tanning Mitt for a flawless and streak free tan.
HOW OFTEN SHOULD I APPLY FACE TAN DROPS?
We recommend re-applying Face Tan Water/Drops every 2-3 days to maintain a natural looking bronzed complexion.
HOW LONG AFTER APPLYING SELF TAN SHOULD I SHOWER?
The longer you leave our self tan on your skin, the darker it will develop. An example using our Dark Self Tanning Mousse would be 1-3 hours for a light tan, 3-6 hours for a medium tan and 6-8 hours (or overnight) for a dark tan.
HOW LONG WILL THE SELF TANNING MOUSSE LAST ON MY SKIN?
On average, 5-7 days when you moisturise your skin enough. The key to a long lasting self tan is hydration.
WILL THE SELF TAN PROTECT ME FROM U.V EXPOSURE?
No, the Helioux self tan products will not protect you from U.V exposure. Please ensure you use SPF on top of your fake tan when skin is exposed to the sun.
HOW DO I REMOVE SELF TAN FROM MY SKIN?
Easy, our Self Tan Remover does all the work for you. Use it with our Exfoliating Glove for best results. Your skin will be clean and soft in minutes.
CAN I USE HELIOUX'S SELF TAN PRODUCTS IF I SUFFER FROM ECZEMA OR SENSITIVE SKIN?
Due to the natural properties, including 100% DHA, our products can be used on skin disorders such as eczema, however if you’re prone to skin sensitivity we always recommend doing a patch test on the skin first.
IS THE HELIOUX SELF TAN SAFE TO USE IF I AM PREGNANT?
Generally speaking, all self tan products are safe to use during pregnancy and breastfeeding (we suggest avoiding the breast area if you’re lactating). We do however, highly recommend consulting with your doctor or doing a spot test to ensure you don't have any reactions due to an increase of hormones during this time.
WHAT HAPPENS AFTER I PLACE MY ORDER?
You’re officially a member of our family. We’ll send you an order confirmation email with all your order details included, then aim to dispatch your order by the very next business day. As soon as your order has left our warehouse, you will receive a separate shipping confirmation email with all your tracking information within it.
HOW CAN I CANCEL MY ORDER?
firstname.lastname@example.org as soon as possible with ‘cancel order’ in the subject line. If the order has not been submitted to our warehouse then we may be able to process your request, however if your order has been dispatched or you have not notified our team with enough time or information, then we will be unable to process your request. Helioux will not be responsible for unwanted or incorrect orders. Cancellations and/or refund requests are not guaranteed.
MY ORDER ARRIVED DAMAGED. WHAT SHOULD I DOemail@example.com along with your order number and our customer service team will be able to assist you.
I ENTERED THE WRONG EMAIL ADDRESS. WHAT SHOULD I DOfirstname.lastname@example.org with your order number and correct email address and we can update this. We can also re-send your order and shipping confirmations so you have all the details you need to keep an eye on your package.
CAN I PLACE MY ORDER IN ANY LANGUAGE?
No, all order and shipping details need to be placed in the English language only.
Note: Any orders not placed in the English language will be at risk of having an incorrect address label and therefore, may not arrive safely. The use of diacritic marks such as ñ will not be printed and Helioux will not be liable for refund or replacement if details are submitted in any language other than English.
SHIPPING & DELIVERY FAQ
HOW MUCH DOES SHIPPING COST?
We offer free tracked shipping on orders above the value of €50,- for delivery in The Netherlands. You can find the other shipping rates on our Shipping Policy Page. Import taxes are at the discretion of each country and are out of our control.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Shipping to the Netherlands and Belgium , please allow 1 - 2 business days. Remaining European locations, please allow approximately 2 - 5 business days to receive your order once it has been dispatched from our warehouse. Helioux is not responsible for any delays in shipping, these are the responsibility of the carrier. However, we will always do our best to assist you with any issues as much as possible. All orders are shipped from our distribution centre in the Netherlands.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
Unfortunately not, as soon as your order has left our warehouse we are unable to change any of the details. Always be sure to triple check your order details and notify our customer service team at email@example.com as soon as you realise something is incorrect. Helioux will not be liable for orders missing due to incorrect or incomplete address details.
HOW DO I TRACK MY ORDER?
You can track your order using the tracking number and link provided to you in your shipping confirmation email. If for any reason, this is not working or you’re having trouble finding these details, please contact our team at firstname.lastname@example.org.
RETURNS & REFUNDS FAQ
CAN I RETURN MY ORDER?
You can find more information on our Return & Refund Page.
CAN I ORGANISE AN EXCHANGE OR REFUND ONCE MY ORDER IS RETURNED?
You can find more information on our Return & Refund Page.